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| DME RETURN POLICY |
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| SHIPPING: |
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| The customer is responsible for the shipping of a return for any reason other than TMR shipping |
| error or any damage or defect that renders the product useless ( under valid warranty) |
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| TMR strongly suggests shipping through a carrier that provides tracking information. |
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| Standard Postal Service does not provide tracking information - If no proof of delivery or tracking |
| when needed, credit WILL NOT be issued. |
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| REPORTING DAMAGES/DISCREPANCIES: |
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| Note any damage to the delivery driver before signing for the package. Refuse any package if |
| there is noticeable damage, especially from freight deliveries. |
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| Any damages or discrepancies must be reported to TMR within 10 DAYS of delivery date. |
| Only refuse damaged deliveries. All other refused deliveries will be considered |
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| unauthorized returns. |
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| CREDIT: |
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| Credit will be given for the product cost ONLY. Shipping charges will not be credited or |
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| reimbursed. |
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| Products must: |
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| (a) be returned with authorization (b) be in new & unused condition & in original package |
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| © have the return set up within 30 days of delivery date. |
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| RESTOCKING FEES: |
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| MOST RETURNS WILL NOT BE CHARGED A RESTOCKING FEE. However, failure to follow the |
| above guidelines may incur fees of 15 % + of the cost of the return product |
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| or no credit being issued. |
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| Many of our vendors & suppliers charge a standard restocking fee, which will apply to the return. |
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| RETURN ADDRESSES & LOCATIONS: |
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| Many returns will require the product to be shipped directly back to our suppliers. |
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| Products incorrectly returned to TMR will be assessed shipping charges to forward the package |
| to the proper destination. These charges will be deducted from the credit. |
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| Note: Supplier & Vendor return policies and restocking fees will take priority over TMR policy |